1. Application for the Return of an Item

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Buyer may only apply for the refund and/or return of the Item in the following circumstances:
• The Item has not been received by Buyer;
• The Item was defective and/or damaged on delivery;
• Seller has delivered an Item that does not match the agreed specification (e.g. wrong size, colour, etc.) to Buyer;
• The Item delivered to Buyer is materially different from the description provided by Seller in the listing of the Item; or
• By way of private agreement with Seller and Seller must send his/her confirmation to YesGroup88 confirming such agreement.

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Buyer’s application must be submitted via the YesGroup88 mobile app.

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YesGroup88 will review each Buyer’s application on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application is successful.

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In the event where Buyer has commenced legal action against Seller, Buyer may provide the formal notification from the appropriate authority to YesGroup88 to request YesGroup88 to continue to hold the purchase monies until a formal determination is available. YesGroup88 will, at its sole and absolute discretion, determine whether it is necessary to continue to hold such purchase monies.

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2. Rights of Seller

When YesGroup88 receives an application from Buyer for the return of the Item and/or refund, YesGroup88 will notify Seller in writing. Seller may respond to Buyer’s application according to the steps provided by YesGroup88 in the written notification. Seller must respond within the time-frame stipulated in the written notification (the “Stipulated Period”). Should YesGroup88 not hear from Seller within the Stipulated Period, YesGroup88 will assume that Seller has no response to Buyer’s application and will proceed to assess Buyer’s application without further notice to Seller. YesGroup88 will review each Seller’s response on a case-by-case basis and, in its sole discretion, determine whether Buyer’s application may be successful against the circumstances stated by Seller.

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3. Condition of Returning Item

To enjoy a hassle-free experience when returning the Item, Buyer should ensure that the Item, including any complimentary items such as accessories that come with the Item, must be returned to Seller in the condition received by Buyer on delivery. We will recommend Buyer to take a photo of the Item upon receipt.

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4. Liability of Product Return Shipping Fee

i) In the scenario of an unforeseen error from the seller's end (i.e - damaged, faulty or wrong product delivered to the buyer), the seller will bear buyer's return shipping fee.
ii) In the scenario of the buyer's change of mind, buyer shall get seller's consent prior to the return request and buyer will bear the return shipping fee.
iii) In the scenario where both seller-buyer disputing the party liable for the return shipping fee, YesGroup88 at its sole discretion will determine the party liable for the return shipping fee.